RETURNS / REFUNDS

 NO CREDIT WILL BE GIVEN ON ANY PARTS RETURNED WITHOUT AN APPROVED RA# INSIDE THE PACKAGE or ON THE PACKAGE YOU ARE RETURNING TO US.  YOU MUST CONTACT US PRIOR TO SHIPPING ITEM AS WELL

  1. RMA must be requested up to 30 days after the item is delivered. Any RMA requested after the 30 day cutoff will be declined.
  2. Item cannot be installed or attempted to be installed, and must be returned in perfect sellable condition in order to receive the full credit.
  3. Item must be received by us up to 10 days after the RMA is requested.
  4. Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
  5. Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
  6. All return merchandise must be insured for/or greater than the original purchase price at customer’s price to cover the entire contents of the products and packaging. Products damaged during the return ship process back to Rogue Offroad are the full responsibility of the customer and the shipping company in which the customer chooses.
  7. Any and all return requests will be handled at the discretion of Rogue Offroad
  8. All returns are subject to 25% restocking fee.

CANCELED OR CHANGED ORDERS

 
  • Off-Road Bumpers, Fabricated and Custom Built parts : Aftermarket bumpers may not be returned, and bumper orders cannot be canceled once they're processed, same with custom built parts.
  • Special Order Items : Some items may be special order specifically for the customer’s vehicle.  These items generally require a deposit or paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts. 
  • All orders that are canceled before the package has been processed for shipment are subject to a cancellation fee of $25.00 or 15% whichever is greater.
  • Orders that are canceled after they are processed and packaged for shipment will be charged a credit card cancellation fee of $25 plus a 20% restocking fee.
  • Packages that are refused at the time of delivery will be charged a 25% restocking fee and all return shipping fees will be a customer expense.
  • Orders that need to be changed (excluding substitutions for back orders and orders that have not yet been processed) will be subject to a $25 intercept fee as well as an additional 24 hour order delay. The $25 intercept fee includes orders that have been built (coil overs), orders that are already on the table, orders that have been boxed, and orders that are on the pallet, orders that need to swap out payment methods etc.
  • Additionally, If the order has already shipped there will be a $15 fee for each box, as well as any shipping charges accrued.
  • In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Rogue Offroad shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Rogue Offroad shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Rogue Offroad will issue a refund to your card in the amount of the incorrect price
  • SHIPPING COSTS We have worked hard to try and provide accurate shipping cost information on items that do not qualify for free shipping. In many cases these rates can change due to the shipping industry and  increases and decreases from our shipping partners. IF you have any questions about shipping rates or costs please reach out to us before placing order.

BY CLICKING THE PLACE ORDER BUTTON YOU ARE AUTHORIZING THE ABOVE TOTAL TO BE BILLED TO YOUR CARD AND THE SALE IS FINAL, NO CREDITS OR CHANGES CAN BE APPLIED ONCE YOUR ORDER IS CONFIRMED.

TOP