RETURN, CANCELATION, WARRANTY, AND SHIPPING POLICY

PLEASE READ ALL WARRANTY AND RETURN/ CANCELATION POLICIES PRIOR TO ORDERING

BY PLACING YOUR ORDER, YOU AGREE TO THESE TERMS AND POLICIES

MANY ITEMS ARE SHIPPED FROM MANUFACTURE OR FROM A DISTRIBUTOR IF WE DO NOT HAVE ITEM IN STOCK.  PLEASE CONTACT US TO VERIFY STOCK & AVAILABILTY BEFORE PLACING ORDER.

ITEMS CAN TAKE IN MANY CASES MONTHS TO BE COMPLETED AND BE READY FOR SHIPMENT !

We are also at the mercy of the information we receive from manufactures and distributors, All dates are estimates and are not in no way shape or form a guarantee. 


RETURNS / REFUNDS

 NO CREDIT WILL BE GIVEN ON ANY PARTS RETURNED WITHOUT AN APPROVED RA# INSIDE THE PACKAGE or ON THE PACKAGE YOU ARE RETURNING TO US.  YOU MUST CONTACT US PRIOR TO SHIPPING ITEM AS WELL

  1. RMA must be requested up to 30 days after the item is delivered. Any RMA requested after the 30 day cutoff will be declined.
  2. Item cannot be installed or attempted to be installed, and must be returned in perfect sellable condition in order to receive the full credit.
  3. Item must be received by us up to 10 days after the RMA is requested.
  4. Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
  5. Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
  6. All return merchandise must be insured for/or greater than the original purchase price at customer’s price to cover the entire contents of the products and packaging. Products damaged during the return ship process back to Rogue Offroad are the full responsibility of the customer and the shipping company in which the customer chooses.
  7. Any and all return requests will be handled at the discretion of Rogue Offroad
  8. All returns are subject to 25% restocking fee.

CANCELED OR CHANGED ORDERS

 
  • Off-Road Bumpers, Fabricated and Custom Built parts : Aftermarket bumpers may not be returned, and bumper orders cannot be canceled once they're processed, same with custom built parts.
  • Special Order Items : Some items may be special order specifically for the customer’s vehicle.  These items generally require a deposit or paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts. 
  • All orders that are canceled before the package has been processed for shipment are subject to a cancellation fee of $25.00 or 15% whichever is greater.
  • Orders that are canceled after they are processed and packaged for shipment will be charged a credit card cancellation fee of $25 plus a 20% restocking fee.
  • Packages that are refused at the time of delivery will be charged a 25% restocking fee and all return shipping fees will be a customer expense.
  • Orders that need to be changed (excluding substitutions for back orders and orders that have not yet been processed) will be subject to a $25 intercept fee as well as an additional 24 hour order delay. The $25 intercept fee includes orders that have been built (coil overs), orders that are already on the table, orders that have been boxed, and orders that are on the pallet, orders that need to swap out payment methods etc.
  • Additionally, If the order has already shipped there will be a $15 fee for each box, as well as any shipping charges accrued.
  • In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Rogue Offroad shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Rogue Offroad shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Rogue Offroad will issue a refund to your card in the amount of the incorrect price
  • SHIPPING COSTS We have worked hard to try and provide accurate shipping cost information on items that do not qualify for free shipping. In many cases these rates can change due to the shipping industry and  increases and decreases from our shipping partners. IF you have any questions about shipping rates or costs please reach out to us before placing order.

BY CLICKING THE PLACE ORDER BUTTON YOU ARE AUTHORIZING THE ABOVE TOTAL TO BE BILLED TO YOUR CARD AND THE SALE IS FINAL, NO CREDITS OR CHANGES CAN BE APPLIED ONCE YOUR ORDER IS CONFIRMED.


WARRANTY

  • Manufacturers often have limited warranties on parts, and each manufacturer typically requires inspection of the defective part before repair or replacement.
  • If you do return a part for a manufacturer's warranty process, and that part is required to keep your vehicle operational, you will be responsible for the temporary replacement of that part. We strongly recommend that you keep your factory parts.
  • If you are outside of our 30-day return policy, but still under the manufacturer's warranty period, please contact the manufacturer directly. At that point, the product's manufacturer will solely be responsible for the warranty status and warranty approval of that product.
  • Some manufacturers require parts to be sent back for repair or service and will not send out replacements ahead of time.
  • Normal wear and weathering may not be covered under a manufacturer's warranty. Please check the specifics of your product's warranty ahead of time. Warranty is to the original purchaser and cannot be transferred
  • Rogue Offroad will not warranty any product for:
    • Finish, Alterations, Modifications, Corrosion and/or improper installation.
  • Rogue Offroad will not consider for warranty any product that has any signs of off road abuse or Racing.
  • Rogue Offroad ‘s obligation under this warranty is limited to repair or replacement at Rogue Offroad discretion. Any costs of removal and all shipping costs of defective parts back to us are not covered under this warranty and will be the responsibility of the purchaser.
  • Rogue Offroad reserves the right to final warranty or Non warranty decisions on all products we sell.
  • Rogue Offroad will not be liable for any special, direct, indirect, incidental, or consequential damages that might be claimed as a result of the failure of any part, including but not limited to claims for delay, loss of profits, use, time or labor.
  • Items that are subject to wear are not considered defective when worn and are not covered.
  • The proper fitment and application of all parts is the sole responsibility of the purchaser and installer regardless of any recommendation by Rogue Offroad website, employee’s or any other online information.
  • We try to provide as much information as possible about products on our website, some of the information is provided by other manufacturers and we will not be held liable for the accuracy of such information, we do not guarantee all website information is 100% accurate. The information on the website is subject to change including the range of specifications without notice. Pictures are for illustration purposes only, the actual product may vary.
  • Rogue Offroad assumes no responsibility for any damages, to person, property, or any other sort incurred as a result of the use, misuse, misunderstanding, inaccuracy or incompleteness of any instructions or the products to which they may directly or indirectly pertain.
  • All stated lift amounts are approximate and will vary between different years and models, due to variables we do not guarantee lift heights.

More information about Warranty can be found at the manufacturers sites. Here are a few links to a few of our top brands warranty pages:


SHIPPING

  • WE TRY OUR BEST TO SHIP ORDERS WITHIN 24-72 BUSINESS HOURS; MOST IN STOCK PARTS SHIP THE SAME DAY THAT THE ORDER IS PLACED IF BEFORE 2PM PST.
  • Rogue Offroad will make NO guarantees on delivery date or shipping date regardless of shipping method selected. All shipping times do not include the day of the shipment, holidays, or weekends.
  • Some or all packages we ship may require a signature at the time of delivery. FedEx or UPS will make 3 attempts to deliver your package. If on the 3rd attempt no one is available to sign for the package, it will be returned to us. You will be responsible for all return shipping to Rogue Offroad and any charges to re-ship the package back to you.
  • SHIPMENTS TO APO OR FPO ADDRESSES WILL HAVE TO BE COORDINATED BEFOREHAND IN ORDER TO CALCULATE TOTAL SHIPPING
  • We do take international orders and ship them from a separate warehouse which might take additional days to ship.
  • ROGUE OFFROAD  IS NOT RESPONSIBLE FOR SHIPPING RATE CHANGES  AND WEBITES RATE CALCULATIONS. We have done our best at all times to provide accurate shipping information in regard's to pricing and cost. Unfortunaly  pricing and cost can change.  We are not in control of these changes these changes come from our shipping companies. IF YOU ARE UNSURE ABOUT PRICING PLEASE CONTACT US  BEFORE ORDERING !

***COVID 19  ***
To help reduce the spread of COVID-19, many of our customer service members are working remotely. Due to the unexpected massive surge in orders from government stimulus checks combined with remote customer service, response times are longer than usual.

Please, be patient and understand our customer service team is working as fast as possible to respond to emails, livechats, voicemails, and phone calls.

COVID-19 Delivery Times
With reduced staff at Rogue Offroad and across the entire industry, combined with an industry wide surge in purchases, shipping times are longer than usual.

Please, be patient and understand our shipping team is working as fast as possible to get orders out the door and to you as quickly as possible.

LIMITATION OF LIABILITY

Installation of a lift kit or “lifting components” will raise the center of gravity on the vehicle which the kit/components are installed and they will make the vehicle more likely to tip over when turning, or when driving on sloping terrain. Wider wheels with more offset, and wider tires should be installed on any lifted vehicle to minimize rollover

The driver of any vehicle with lifting components/kits must drive the vehicle more carefully, and must avoid quick or sharp turns.

Installers, owners, and operators must follow instructions and warnings exactly to avoid damage to the vehicle, other property, or serious bodily injury or death to oneself or others

The user is knowingly modifying the suspension system of the vehicle in which any suspension modifications are made, and assumes liability for any damage it could cause.

Improper installation or misuse of products could result in property damage, injury, or death to the driver, passenger, or bystanders

Rogue Offroad will not be liable for ANY damages resulting from, or caused by the installation of lift kits, or any other products sold.

NEW CAR WARRANTY INFORMATION

FEARS:

You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at a automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is completely false.

FACT:

Dealers don’t like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.

THE TRUTH:

Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.

Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.

In other words, that means a dealer can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative, remember your vehicle manufacturer is simply saying he does not cover the aftermarket products themselves. He is not saying that the products would void the vehicle warranty.

VEHICLE DEALERS OBLIGATIONS:

Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, the dealer attempts to deny warranty coverage. He made his decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work.

An example of how ridiculous this can get is the man who was denied warranty coverage by a dealer on his power door locks, because he had improved his exhaust system! Sounds nuts? It really happened – because that man did not know his rights and challenge the dealer’s decision.

Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.

YOUR RIGHTS:

Point out to the dealer the provision of the Magnuson-Moss Act- Require that he explain to you how the aftermarket equipment caused the problem. If he can’t – or his explanation sounds questionable – it is your legal right to demand he comply with the warranty.

Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues. Direct complaints to the FTC at (202) 326-3128.

This is the actual language of the act:

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:

  • the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and the Commission finds that such a waiver is in the public interest.

The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.

— MAGNUSON MOSS WARRANTY ACT —

US Code – Title 15, Chapter 50, Sections 2301-2312

Legally, a vehicle manufacturer cannot void the warranty on a vehicle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle (per the Magnuson Moss Warranty Act (15 U.S.C. 2302(C)) . For best results, consider working with performance-oriented dealerships with a proven history of working with customers. If your vehicle manufacturer fails to honor emission/warranty claims, contact EPA at (202) 260-2080 or www.epa.gov . If federal warranty protection is denied, contact the FTC at (202) 326-3128 or www.epa.gov .

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